An estimated 37% of the U.S. population interacted with a bank’s chatbot in 2022, with that number only projected to grow in coming years. According to the CFPB report, the 10 biggest banks all ...

In celebration of the 75th anniversary of National Day, Bank of China Hong Kong has unveiled the “Tang Shizun” artificial intelligence (AI) chatbot, designed to foster a love for Tang dynasty ...

AI services especially are interconnected, so are more likely to bring an uncontrolled flow of data - especially since customers are prompted to enter identifying information to the chatbots.