It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that Sonos ...
to provide it with a customer service bot powered by generative artificial intelligence (AI). It could have been a disaster; the only thing worse than a malfunctioning product is being trapped in ...
PREMIUM An AI (Artificial Intelligence) sign is seen at the ... announced it would launch a tool to enable clients to build a customer-service bot that can listen and talk, rather than merely ...
By Kevin Roose A national security memorandum detailed how agencies should streamline operations with artificial intelligence safely. By David E. Sanger All Madeline wanted was to talk with Eli again.