As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

Around 6 p.m., MLGW said all call center phone lines are currently down. MLGW said their call center is experiencing some "technical difficulties." "We appreciate your patience while we work to ...

The customer experience and contact center worlds have significantly changed over the past 30 years, but the voice channel ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...

AI is enhancing the customer experience while improving the lives of call center employees ... customer service will be fully automated, turning contact centers from traditional cost centers ...