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Boyer, Ken, Roger Hallowell, and Aleda Roth. "E-Services: Operations Strategy, A Case Study and a Method for Analyzing Operational Benefits." Journal of Operations Management 20, no. 2 (April 2002).
Garvin, David A. "Participant-Centered Learning and the Case Method: A Case Study Teacher in Action." Harvard Business School Class Lecture 904-421, April 2004.