AI in ITSM (Information Technology Service Management) holds remarkable promise—boosting efficiency, personalizing ...

IT Service Management (ITSM) has transitioned from a back-office function to a central component of success in today’s digitally driven business environment. By Muggie van Staden, MD of Obsidian ...

The company’s more recent adoption of BMC ServiceOps has transformed change management processes and IT services management (ITSM) success for his organization. The insurance company decided to ...