IT Service Management (ITSM) has transitioned from a back-office function to a central component of success in today’s digitally driven business environment. By Muggie van Staden, MD of Obsidian ...

The company’s more recent adoption of BMC ServiceOps has transformed change management processes and IT services management (ITSM) success for his organization. The insurance company decided to ...

AI in ITSM (Information Technology Service Management) holds remarkable promise—boosting efficiency, personalizing ...

It includes practices such as incident management, problem management, change management ... at least five years’ experience working in ITSM in a leadership, management, or advisory level.

32 percent of financial firms are focused on more effective change management, while 36 percent say their focus is on simplifying or modernizing legacy IT. Modern IT service management (ITSM) ...