In an increasingly competitive and globalised marketplace, businesses are now compelled to place significant emphasis on their customer care and service experience. These two elements are no ...

While customer care involves direct interactions with customers to address their needs, grievances, and inquiries, service experience encompasses the broader customer journey from the first ...

True social care focuses on proactively creating meaningful conversations that enhance customer experiences. It goes beyond just reacting when something goes wrong. Social care is the practice of ...

Kenya Bankers Association has released a report on customer care services among lenders in Kenya based on, digital experience, institutions’ responsiveness and customer experience. According to ...