Traditional customer engagement is largely reactive ... allowing customers to visualize products in their own space. IKEA’s AR app, for example, lets customers see how furniture would look ...

Customer acquisition on digital ... here will have a different UI on their website or app because personalising the UI leads to better engagement, higher conversions, and improved user satisfaction.

I always enjoy analyzing year-on-year trends or a good state of tech report, so I’ve been looking forward to the Twilio 2024 State of Customer Engagement Report. After we saw such a huge ...