Providing a great customer experience is essential to reducing churn and driving repeat sales. So, how can you ensure you're delivering an experience that meets—or even exceeds—expectations? An ...

so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you ...

J.D. Power asked interior paint purchasers how their past experience with a paint brand affected their shopping process and purchase experience as well as the role of their current experience in terms ...

Here's a look at the myriad benefits of investing in a customer loyalty program. Customers respond well to loyalty programs. "83% of customers agree that loyalty programs make them more likely to ...