A customer experience manager or CXM is the link between the customer and the company, and the person who helps coordinate CX work across these different departments. A CXM’s role is to engineer ...

By integrating advanced strategies and digital technologies, manufacturers can cultivate stronger customer relationships and ...

In this article, I’ll outline what's at stake and provide the practical strategies that any leader can implement to take ...

This article explores the transformative effects of open banking on innovation and customer experience. Open banking is not ...

The flag carrier of the Philippines discusses how its digital transformation journey has improved customer experience and ...

The restaurant industry is undergoing a technological revolution, with Artificial Intelligence (AI) emerging as a ...

This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...

Users expect seamless interactions, personalized services, and the flexibility to access banking services at their ...

Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience Deployed in minutes without code or ...

Claimed to offer 80% higher accuracy rate than similar solutions, Bill Navigator uses advanced transaction detection ...

In today’s fast-paced and ever-evolving business landscape, delivering outstanding customer experiences is more important than ever. With this in mind, PMCM Events Management is proud to present the ...

AuditBoard, the leading cloud-based platform transforming audit, risk, ESG, and InfoSec management, today announc ...