In this article, I’ll outline what's at stake and provide the practical strategies that any leader can implement to take ...

Claimed to offer 80% higher accuracy rate than similar solutions, Bill Navigator uses advanced transaction detection ...

By integrating advanced strategies and digital technologies, manufacturers can cultivate stronger customer relationships and ...

With traditional in-person channels unavailable and the need to support a global remote workforce, financial institutions and wealth management firms have advanced their use of technologies like e ...

The Corporate Customer Experience Manager is responsible for the successful delivery of positive customer experience for all corporate members, clients and their guests. To play a pivotal role in the ...

NJ Transit board member Shanti Narra spoke the words that commuters have waited four years to hear, the agency finally hired ...

“We are excited to welcome Franck Beaumin as the new customer advocate,” said NJ Transit Board of Directors member Shanti ...

NJ Transit has named Franck Beaumin as the agency’s customer advocate, filling a position vacant for four years. Beaumin, a ...

All of these factors have contributed to Concentrix’s recognition as a Leader in Everest Group's Customer Experience Management (CXM) EMEA – PEAK Matrix® Assessment 2024.” "Every day, we use the ...

who is a dedicated customer experience manager with a passion for enhancing client satisfaction. As she pointed out, she likes making discoveries through research and content reading in striving ...

A customer experience manager or CXM is the link between the customer and the company, and the person who helps coordinate CX work across these different departments. A CXM’s role is to engineer ...