According to the Qualtrics data, over half of us (53%) will punish bad customer experiences by reducing our spending. This ...

Our CX research indicated that 2022 was worse for customer service than the prior year. So we don’t continue that trend in 2023 ... you can rock the customer experience in 2023: 1.

Growth over profitability has been the mantra of the tech industry for more than 20 years, but times are changing.

Explore the dynamic world of Customer Experience (CX) at CMSWire. Stay updated with the latest news, expert advice and in-depth analysis on customer-first marketing, commerce and digital ...

Personalization continues to be an important component of good customer experiences. And with the trend toward customer ... When you personalize an experience based on campaign source, you are ...

The Li ONE marked the beginning of Li Auto’s single product strategy. This 7-seater SUV, over 5 meters long with a maximum ...

After a gap of five minutes, the customer care executive replied: “We request you to please have it… we are sure you will love it.” “Average Zomato experience,” the Hyderabad student ...

Brand-exclusive features made the Arlo Pro 5S 2K hard for me to recommend to everyone. This huge markdown makes it easier.

Phenom Customer Obsession Day, a first-of-its-kind event to showcase the latest innovations in customer service and support, ...

Emplifi, the leading customer engagement platform, today released its “2024 State of Influencer Marketing Report,” revealing key trends to help brands ...