Companies at the top of Forbes' new Best Customer Service list commit themselves to speedy service and resolution of issues.

New research reveals that, after cybersecurity, customer experience commands the most significant investments in generative ...

In today’s digital age, customer-centric strategies are paramount for business success. One key tool that has emerged as a game-changer is the Customer Data Platform (CDP). Let’s delve into what a CDP ...

This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...

The report didn't address the DMV’s latest high-profile data issue: It wrongly sent information for 1,561 people who didn’t ...

Interface, a startup building an AI-powered platform to help banks field customer service requests, has raised $30 million in ...

Outsourcing companies usually hire extra capacity. Therefore, they can usually help you upscale your support desk quickly.

Despite pockets of progress, the government is still behind the curve when it comes to modern technology and AI, writes one ...

Talking about any industry from anywhere on the globe, customer loyalty stands as the foundation for a stable and long-term ...

The CEO of Salesforce had some strong words for Microsoft Copilot, comparing the AI assistant to the long-retired Microsoft ...

Liberal MP David Honey is raising the alarm about Perth Airport's free wi-fi policy, saying it's an invasion of privacy — and ...

Microsoft is expanding its AI capabilities with new custom agents, enhancing business operations for companies like Lumen ...