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3 天
Best Customer Service 2025: The Winning Strategies
Companies at the top of Forbes' new Best Customer Service list commit themselves to speedy service and resolution of issues.
3 天
Data-Driven Delight: AI Transforming Customer Experience
New research reveals that, after cybersecurity, customer experience commands the most significant investments in generative ...
UAE Moments on MSN
4 天
Understanding Customer Data Platforms (CDPs)
In today’s digital age, customer-centric strategies are paramount for business success. One key tool that has emerged as a game-changer is the Customer Data Platform (CDP). Let’s delve into what a CDP ...
Government Executive
4 天
The federal government must make improved customer service a priority
This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...
9 小时
Oregon DMV needs to better protect driver data, improve services for people with limited ...
The report didn't address the DMV’s latest high-profile data issue: It wrongly sent information for 1,561 people who didn’t ...
3 天
on MSN
Interface.ai raises $30M to help banks field customer requests
Interface, a startup building an AI-powered platform to help banks field customer service requests, has raised $30 million in ...
fingerlakes1
3 天
Why Companies are Combining AI and Outsourcing to Improve Their Customer Service
Outsourcing companies usually hire extra capacity. Therefore, they can usually help you upscale your support desk quickly.
Government Executive
15 小时
The government needs to up its game on technology and use of data to better serve the public
Despite pockets of progress, the government is still behind the curve when it comes to modern technology and AI, writes one ...
The Daily Star
2 天
Building a loyal customer base
Talking about any industry from anywhere on the globe, customer loyalty stands as the foundation for a stable and long-term ...
9 天
on MSN
Microsoft Copilot ‘spews data all over the floors,’ says influential CEO
The CEO of Salesforce had some strong words for Microsoft Copilot, comparing the AI assistant to the long-retired Microsoft ...
2 天
on MSN
Perth Airport free customer wi-fi allowing data harvesting labelled 'absolute disgrace', as ...
Liberal MP David Honey is raising the alarm about Perth Airport's free wi-fi policy, saying it's an invasion of privacy — and ...
4 天
on MSN
Microsoft expands AI lineup: Customisable 'Agents' for sales, customer service, and more
Microsoft is expanding its AI capabilities with new custom agents, enhancing business operations for companies like Lumen ...
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