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3 天
Best Customer Service 2025: The Winning Strategies
Companies at the top of Forbes' new Best Customer Service list commit themselves to speedy service and resolution of issues.
3 天
Data-Driven Delight: AI Transforming Customer Experience
New research reveals that, after cybersecurity, customer experience commands the most significant investments in generative ...
Business Matters
17 小时
AI Virtual Assistants in Omnichannel Support: Bridging CRM Data Across Platforms
Modern businesses adopt omnichannel strategies to ensure that their customers receive a seamless and similar experience no ...
UAE Moments on MSN
5 天
Understanding Customer Data Platforms (CDPs)
In today’s digital age, customer-centric strategies are paramount for business success. One key tool that has emerged as a game-changer is the Customer Data Platform (CDP). Let’s delve into what a CDP ...
Government Executive
4 天
The federal government must make improved customer service a priority
This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...
11 小时
Oregon DMV needs to better protect driver data, improve services for people with limited ...
The report didn't address the DMV’s latest high-profile data issue: It wrongly sent information for 1,561 people who didn’t ...
techwireasia.com
3 天
Intelligent data extraction in financial services
Intelligent data extraction involves the use of technologies like AI and ML (machine learning), along with NLP (natural ...
3 天
on MSN
Interface.ai raises $30M to help banks field customer requests
Interface, a startup building an AI-powered platform to help banks field customer service requests, has raised $30 million in ...
Government Executive
17 小时
The government needs to up its game on technology and use of data to better serve the public
Despite pockets of progress, the government is still behind the curve when it comes to modern technology and AI, writes one ...
TechCentral
4 天
How your company can use AI to improve customer experiences
Businesses are exploring advanced AI techniques such as retrieval-augmented generation and fine-tuning AI agents to provide ...
7 天
on MSN
Polar says your health data is safe following cybersecurity attack
Polar, makers of some of the best heart rate monitors and best running watches, experienced a cybersecurity attack this week.
2 天
on MSN
Perth Airport free customer wi-fi allowing data harvesting labelled 'absolute disgrace', as ...
Liberal MP David Honey is raising the alarm about Perth Airport's free wi-fi policy, saying it's an invasion of privacy — and ...
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