Companies at the top of Forbes' new Best Customer Service list commit themselves to speedy service and resolution of issues.

New research reveals that, after cybersecurity, customer experience commands the most significant investments in generative ...

Modern businesses adopt omnichannel strategies to ensure that their customers receive a seamless and similar experience no ...

In today’s digital age, customer-centric strategies are paramount for business success. One key tool that has emerged as a game-changer is the Customer Data Platform (CDP). Let’s delve into what a CDP ...

This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...

The report didn't address the DMV’s latest high-profile data issue: It wrongly sent information for 1,561 people who didn’t ...

Intelligent data extraction involves the use of technologies like AI and ML (machine learning), along with NLP (natural ...

Interface, a startup building an AI-powered platform to help banks field customer service requests, has raised $30 million in ...

Despite pockets of progress, the government is still behind the curve when it comes to modern technology and AI, writes one ...

Businesses are exploring advanced AI techniques such as retrieval-augmented generation and fine-tuning AI agents to provide ...

Polar, makers of some of the best heart rate monitors and best running watches, experienced a cybersecurity attack this week.

Liberal MP David Honey is raising the alarm about Perth Airport's free wi-fi policy, saying it's an invasion of privacy — and ...