Does your company frequently interact with your customers? If so, you may find it daunting to handle every customer interaction. Some people prefer live chat, while others like email, and still ...

This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...

In today’s competitive market, customer service plays a pivotal role in ensuring long-term customer loyalty. Whether you are ...

We want our products and services to be so great that there are never any issues with orders, and that everyone enjoys the brand and their experience so much that a customer service department isn ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can ...

Indeed, the overall effect of service with respect is financially tangible, with a study by PwC highlighting that customers who feel appreciated are willing to pay a price premium of up to 16% on ...

Experiences with Gen Z customer service is driving people away from the high street and to online shopping, one journalist ...

An Athlone native who is based in Offaly with Irish Rail was among those honoured at the second annual Iarnród Éireann ...

Customer satisfaction has been dropping year on year, and it’s now at a 14-year low. I don’t think it is irrelevant that it ...

Challenged with a legacy, siloed customer engagement solution, BSH turned to SAP for partnering in its customer experience ...

The 2024 Customer Service Week at 9mobile was an eventful and inspiring celebration, driven by the theme “Above and Beyond.” ...