In online shopping, offering the best customer relations is crucial to ensure people keep coming back. As competition ...

Does your company frequently interact with your customers? If so, you may find it daunting to handle every customer interaction. Some people prefer live chat, while others like email, and still ...

This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can ...

In today’s competitive market, customer service plays a pivotal role in ensuring long-term customer loyalty. Whether you are ...

We want our products and services to be so great that there are never any issues with orders, and that everyone enjoys the brand and their experience so much that a customer service department isn ...

As team members move up the management ladder, service leaders also have a responsibility to support the career aspirations of ambitious colleagues. Anyone with experience in the customer service ...

Challenged with a legacy, siloed customer engagement solution, BSH turned to SAP for partnering in its customer experience ...

An Athlone native who is based in Offaly with Irish Rail was among those honoured at the second annual Iarnród Éireann ...

Artificial intelligence technologies are propelling business applications to a whole new level. Business users now have ...

The 2024 Customer Service Week at 9mobile was an eventful and inspiring celebration, driven by the theme “Above and Beyond.” ...