Learn key strategies to create real customer value, build lasting loyalty, and drive business success through a ...

With many IP vendors in the market, the question is what really adds value to customers and help them choose the right vendor. How can an IP centric focus with services built around IPs can deliver ...

Smith, author of “No Bullsh*t Strategy: A Founder’s Guide to Gaining Competitive Advantage with a Strategy That Actually Works ” (Matador, 2023), argues that most businesses are playing a losing game ...

he shared his view on AI and how it must deliver value in the contact center. What follows is a summary of the main points of our interview, followed by my commentary. Why Customer Service and CX ...

Anderson, James C., James A. Narus, and Das Narayandas. Business Market Management: Understanding, Creating, and Delivering Value. 3rd ed. Pearson Prentice Hall, 2008.

Ofek, Elie. "Pricing Strategy and Channels of Distribution: Where Value Delivery and Value Capture Intersect." Harvard Business School Background Note 524-093, May 2024.

Analysts at Citi reckon a more reasonable equity value ... Freight customers will defect to rivals. Also, unclear is how FedEx will turn around its remaining Ground and Express delivery businesses ...

Through continued investment in its Citrix Ⓡ platform, the company is delivering greater value and security, enabling customers to navigate an increasingly complex hybrid world confidently.