According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

As markets get more crowded and competition rises, businesses need to take extra measures to set themselves apart. Technology has made it easy to achieve this by making every customer interaction ...

For years, companies have damaged their relationships with customers by failing to act on the complaints, concerns, and ...

TROY, Mich.: 12 Dec. 2024 — Customers of the nation’s largest national bank brands have higher levels of confidence that their banks can meet their financial needs and support them in challenging ...

Auto insurers are achieving high levels of customer satisfaction in claim handling, but they still have room to improve when it comes to providing clear communication pathways that match the ...

"Companies regularly collect customer-satisfaction measures ... If the companies actually use the data to improve a product or experience, that's good for us subjects. But what if it's used ...

In 2025, the CCaaS market is set to witness significant innovations to enhance operational efficiency, improve customer satisfaction and integrate advanced technologies including artificial ...

For example, the waste-management corporation Republic Services was already using NICE products but added Enlighten AI for Customer Satisfaction to measure, improve, and assess customer sentiment.

CTBC has refined its processes and services, introduced innovative thinking, redesigned financial service processes and ...

“With AI-driven virtual assistants, we provide these businesses with tools to improve customer satisfaction while reducing operational costs. We are gearing up now for commercial launch in ...