The KPI Report enables us to baseline and measure how effective we are in working towards meeting the Service Level Agreements (SLA) and Targets we have set with the business. It also provides ...
The adage is true: What gets measured, gets done. The best CEOs have all their key performance indicators tuned toward their BIG goals for the company, and they’re obsessive about tracking how ...
How do you know your customers are happy? Out of all the metrics that contact centers track, there are certain KPIs that are essential for understanding your customers and making sure they’re ...