We’ve moved from in-store and phone support to email and even social media assistance for customers. Live chat support is the newest trend in customer service, and it has grown rapidly.

In a world where instant communication is key, live chat platforms have emerged as essential tools for businesses and ...

The mom says her son became dependent on an AI chatbot that made the 14-year-old feel like he was in a real relationship, one ...

NICE CXone’s contact center software offers strong flexibility in features and channels. Choose from digital-only, voice-only ...

DreamHost and GoDaddy are two of the most well-known web hosting companies. I tested both of their services for ease of use, ...

Bank of Ireland has issued an urgent warning to businesses about a rise in ‘Live Chat’ scams that allows criminals to access ...

Bank of Ireland is warning businesses about a recent increase in "live chat" scams where fraudsters try to dupe business ...

Google initially rolled out Gemini Live, its conversational AI voice chat, in just one language: English. Today, the company is expanding the service to a handful of other languages, starting with ...

Today, DUOS announces the launch of Chat 2.0 and will showcase the new features at this year’s HLTH 2024 Conference.

Bank of Ireland is warning businesses about a recent increase in ‘Live chat’ scams. Fraudsters are mainly targeting business ...

BTS member J-Hope completed his mandatory military services on October 17. While he was received with much love by fans and ...