William Arruda covers personal branding, leadership, and careers. Net Promoter Score® is a tool that’s traditionally used to measure a company’s customer loyalty. It’s a two-question survey ...

Achieving a balance between organizational health and individual performance is critical for long-term success. Two key tools ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating ...

Since its introduction by Reichheld in 2003, organizations have swooped around the Net Promoter Score (NPS) (Lewis & Mehmet, 2020). NPS is based on a question reflecting customers' self-reported ...

Google Cloud is introducing new incentives and rebates for partners — along with “net promoter” scores that assess their work with customers — to help improve partners’ profitability and ...