Salesforce for Twitter, helps businesses tap into Twitter conversations about them and their products, leveraging the social networking site as an additional customer service channel, Swensrud said.

Salesforce said Wednesday. Assistly offers cloud-based "instant customer service help desk applications" that small companies and startups use to quickly set up and deliver customer service ...

Salesforce’s optimistic revenue projections. Agentforce’s high value to customers. Salesforce sees more customers adopting this service ... come from a killer app — such as the iTunes ...