From ServiceNow and BMC to Broadcom and IBM, here are the 11 vendors that made Gartner’s new Magic Quadrant For IT Service Management Tools. Magic Quadrant For Service Management Tools The COVID ...
"We were using a home-grown tool and we knew ... and so we looked at ServiceNow," said Sprague, describing how Netflix's growth meant it needed to alter how it did ITSM. Pollack explained why ...