Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

Discover which jobs are most vulnerable to AI automation in the coming months and learn how to protect your career path in an ...

Is your logistics business struggling to maximize its CRM potential? From real-time tracking to automated workflows, discover ...

TradePending, a leading software platform for car dealerships, today announced the launch of Value Watch, a new tool designed to keep dealerships top of mind with customers through automated email and ...

The latest updates of WhatsApp focus on improving usability and offering advanced personal and business communication ...

Automated systems are more trouble than they are worth! Either they misunderstand which option I am choosing, or they will ...

Running a field service business can feel like a balancing act—managing technicians, scheduling appointments, sending ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

Quick commerce, driven by consumer demand for speed, is challenging traditional retail and services sectors with rapid ...

A customer service champion has revealed her top 10 hacks for beating the call centre queues and being put through to a telephone advisor. Lady Janey is unapologetic in her crusade to improve the ...