The people who follow these processes every day are best placed to spot obstacles and gaps. Use metrics to show agents how their ideas are working. A key part of successful QA in call centers is the ...

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290 In recent years, call centers have evolved to omnichannel contact centers and agents ...

Between last-minute shopping and baking, this is one of the busiest times of the year. If you haven’t tackled your holiday decorating yet, these minimalist rooms prove you can still pack a lot of ...

The LM317 regulator melds with HC4053 CMOS switch to make a 16-W PWM power DAC, charting a less traveled by path to Continue Reading ...

Here are 12 Christmas self care ideas to help you cope with holiday stressors and embrace the joy of the season! They are ...

A kitchen island can be transformative. From reclaimed tables to hidden beverage fridges, these ideas for kitchen islands ...

Call centers, like this one in Bangalore, India, may be contributing to deteriorating service ... [+] quality in US healthcare. When I worked in a primary care clinic, I cared for a panel of patients.

Planet Money attended the annual meeting of American economists — and the most popular topic this year was artificial ...