Our CX research indicated that 2022 was worse for customer service than the prior year. So we don’t continue that trend in 2023 ... you can rock the customer experience in 2023: 1.

According to the Qualtrics data, over half of us (53%) will punish bad customer experiences by reducing our spending. This ...

Explore the dynamic world of Customer Experience (CX) at CMSWire. Stay updated with the latest news, expert advice and in-depth analysis on customer-first marketing, commerce and digital ...

I am a Customer Experience Futurist ... And with it come many ethical gray areas and calls to slow down the speed of its development. One of the biggest opportunities and fastest adoption rates ...

Community knowledge keeps the shop floor running for manufacturers. Maggie Slowik of IFS shares customer examples of reducing down time with connected worker technologies to span plant networks.

Meanwhile, Etsy's stock is hanging out in Wall Street's bargain bin. The shares could boost their price to sales (2.2) and ...

multi-department approach and breaking down the silos that create friction throughout the customer experience transformation.

Commodities prices, excluding food and energy, declined 0.1% on a month-over-month basis in June. That’s after prices were flat in May. Overall, goods prices are down 1.8% year over year.

Inflation overall is trending lower, but the housing market is a notable exception. Among all the expenses that make up the consumer price index, shelter costs were among the biggest gainers in ...

Last spring, Rosaline Tio and Dave Hung decided it was time to move. The couple, who are in their late 30s, had owned a townhouse in Atlanta since 2017, but Dave’s commute was starting to feel ...