Companies at the top of Forbes' new Best Customer Service list commit themselves to speedy service and resolution of issues.

New research reveals that, after cybersecurity, customer experience commands the most significant investments in generative ...

This situation must change. A good government requires good customer experience—and that requires serious reform. Equipping ...

The report didn't address the DMV’s latest high-profile data issue: It wrongly sent information for 1,561 people who didn’t ...

Despite pockets of progress, the government is still behind the curve when it comes to modern technology and AI, writes one ...

Interface, a startup building an AI-powered platform to help banks field customer service requests, has raised $30 million in ...

In today’s digital age, customer-centric strategies are paramount for business success. One key tool that has emerged as a game-changer is the Customer Data Platform (CDP). Let’s delve into what a CDP ...

The breach, first reported in September, involved the leak of sensitive customer data, including tax information and medical ...

What is a CDP? Customer data platforms are a core piece of the digital customer experience stack that integrate and organize customer data, manage customer profiles and in some cases provide ...

Outsourcing companies usually hire extra capacity. Therefore, they can usually help you upscale your support desk quickly.

Today’s startup landscape is more competitive than ever, and exceptional customer satisfaction can be the secret weapon to ...

Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block ...