In the new digital transformation era, software companies are shifting from rigid subscription models toward more nuanced, ...

Discover how location tech is transforming customer experiences across sectors. Learn about innovations in retail, gaming, and online services.

Medallia today added five former Qualtrics executives, most notably at the top: Mark Bishof is the new chairman and CEO of ...

When I jumped over into the industry analyst and research world, for a time I ran a program monitoring SAP customer activity on behalf of a big investment bank. Every quarter, the bank augmented ...

When it comes to customer service software, Zendesk is one of the largest and best known providers, and the software giant offers a comprehensive live chat solution. Olark is straightforward to ...

Running a field service business can feel like a balancing act—managing technicians, scheduling appointments, sending ...

Ford is recalling more than 394,000 vehicles for various reasons, according to the National Highway Traffic Safety ...

Former Qualtrics Chief Business Officer and Clarabridge CEO Brings Extensive and Proven Industry Expertise to Accelerate Growth and Innovation Company Announces Additional Key Leadership ...

Scottsdale-based DAS Technology has acquired Engage to Sell, an automotive software company headquartered in Wisconsin, to ...

Zaggle Prepaid Ocean Services rose 1.54% to Rs 542.60 after the company announced that it has entered into customer service agreement with Kiranakart Technologies to provide Zaggle Zoyer Petty cash & ...

The taxi industry in North America has undergone a revolution as to how fleets and customer bases are handled. Conventional ...

There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...