Discover how location tech is transforming customer experiences across sectors. Learn about innovations in retail, gaming, and online services.

In the new digital transformation era, software companies are shifting from rigid subscription models toward more nuanced, ...

Customer service solutions like live chat play a crucial role in adapting your business to fulfill consumers’ specific requirements. The paradigm shift from segmented to connected CX means that ...

Medallia today added five former Qualtrics executives, most notably at the top: Mark Bishof is the new chairman and CEO of ...

When I jumped over into the industry analyst and research world, for a time I ran a program monitoring SAP customer activity on behalf of a big investment bank. Every quarter, the bank augmented ...

Some helpful tools include ticketing systems, AI-powered help centers, and CRM software. Customer service software can cost anywhere from free to several hundred dollars each month for each user.

When it comes to customer service software, Zendesk is one of the largest and best known providers, and the software giant offers a comprehensive live chat solution. Olark is straightforward to ...

Running a field service business can feel like a balancing act—managing technicians, scheduling appointments, sending ...

Ford is recalling more than 394,000 vehicles for various reasons, according to the National Highway Traffic Safety ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

In today’s fast-paced business environment, small businesses often face challenges in managing their operations efficiently.

Scottsdale-based DAS Technology has acquired Engage to Sell, an automotive software company headquartered in Wisconsin, to ...