I then reflect on the cause of those emotions, questioning whether they stem from the customer's tone, the nature of the complaint, or my own stress. Once I've gained clarity, I shift my focus to ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

In a world where self-expression has taken center stage fashion has evolved to include even the smallest details of our outfits One of the quirkiest yet most delightful trends is the rise of funny soc ...

Apple said on Monday it would release an update to better indicate that its notification summaries are generated by ...

Roy Wood Jr. stepped away from his correspondent gig at The Daily Show amid speculation that he was in the running to take on ...

DAR ES SALAAM: THE Bank of Tanzania (BoT) has automated its financial consumer complaints desk to streamline the resolution process and ensure bank users receive their rights promptly. The move aims ...

A Cornwall pub found itself at the centre of a row over a customer wearing a Ku Klux Klan costume at a New Year's Eve party ...

Heightened festive demands can place a huge burden on hospitality staff: longer hours; multi-tasking; a surge in numbers; demanding customers with heightened expectations; and a requirement to ...