Improving customer experience requires insights from the entire journey, not just one metric. NPS is helpful but sometimes ...

HRM fire services received the highest satisfaction rate (94 per cent) in the survey followed closely by public libraries (93 ...

In 2024, Businessolver earned 24 awards spanning technology, AI innovation, culture, diversity, and leadership, including Forbes America's Dream Employer and Forbes America's Best Midsize Employers ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Medallia, Inc., the global leader in customer and employee experience, today announced several significant updates for ...

Like-for-like retail sales grew 9.3% during the “key” three-week festive period to 4 January, up from 8.3% the previous year.

FINOM, the leading European digital banking solution for SMEs and entrepreneurs, today announced the appointment of Kristjan Kaar as Chief Product Officer (CPO) and Elke Karskens as Chief Marketing ...

During the fourth quarter of 2024, the Patient Opportunity Equity Strategy generated a total return of 8.2% net of fees. Read ...

WightFibre has been awarded the Institute of Customer Service's ServiceMark with Distinction for the second time.

WightFibre has been awarded the Institute of Customer Service's ServiceMark with Distinction for the second time.