There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...
TradePending, a leading software platform for car dealerships, today announced the launch of Value Watch, a new tool designed to keep dealerships top of mind with customers through automated email and ...
The latest updates of WhatsApp focus on improving usability and offering advanced personal and business communication ...
Automated systems are more trouble than they are worth! Either they misunderstand which option I am choosing, or they will ...
Running a field service business can feel like a balancing act—managing technicians, scheduling appointments, sending ...
Quick commerce, driven by consumer demand for speed, is challenging traditional retail and services sectors with rapid ...
A customer service champion has revealed her top 10 hacks for beating the call centre queues and being put through to a telephone advisor. Lady Janey is unapologetic in her crusade to improve the ...
Learn why even the cheapest cloud phone system has a virtual switchboard that beats most hardware alternatives on price and ...
Marking a significant milestone in the advancement of digital customer service in the banking sector, Dialog Enterprise, the corporate ICT solutions ...
AI could boost pretax earnings by up to 17%, or $1.5 billion a year, at Hong Kong banks BOCHK, Hang Seng, and BEA, based on ...
A lengthy Google Drive document revealed some critical issues with Overwatch 2’s automated report system that can falsely ban players.