• Make being proactive a priority. The best way to make support effortless is to prevent the need for it. Companies have the ...

New research reveals that, after cybersecurity, customer experience commands the most significant investments in generative ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can ...

Collaboration and customer technology arm of network giant automates contact centre inquiries with conversational ...

Improving ease of doing business is key to increasing CSAT. By simplifying processes and encouraging collaboration, you can ...

The restaurant industry is undergoing a technological revolution, with Artificial Intelligence (AI) emerging as a ...

Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience Deployed in minutes without code or ...

John Lewis plans to capitalise on recent successes in beauty by revamping its beauty halls across its stores - as executive ...

The collaboration will allow Mobily customers to redeem their Neqaty Points for a variety of products at select Apparel Group ...

“Being recognized by JD Power as the leading bank in small business satisfaction for two consecutive years is a reflection of ...

Today’s startup landscape is more competitive than ever, and exceptional customer satisfaction can be the secret weapon to ...

TAGUIG CITY, PHILIPPINES – Rizal Commercial Banking Corporation (RCBC) was honored with the prestigious 'Future of Customer Experience - Philippines' award at the International Data Corporation (IDC) ...