ServiceNow hopes to use Cuein’s technology for providing data analysis and insights from AI-native conversations to reinforce ...

Woolworths South Africa sparks nationwide debate with new signage protecting workers from customer abuse, challenging ...

YouTuber Ishan Sharma's chat with Zomato's customer service, which showed the chat executive's genuine attempt to resolve a ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

Wendy's showcases how generative AI changes the customer experience in the quick service restaurant (QSR) industry and ...

Nearly three-quarters of B2B revenue comes from existing customers. Here's advice on how to keep the accounts you already ...

The AI Agent leverages generative AI capabilities on Gupshup conversation cloud to offer seamless and efficient vehicle ...

Petromin Corp, a global leader in mobility solutions, has partnered with Gupshup, the leading conversational AI platform, to ...

“AI Agents are driving a radical transformation in customer engagement across industries. They provide a delightful, ...

On the other hand, projections by Statista indicate that the market size for generative AI will reach $62.72 billion by 2025, ...