There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...

Discover how location tech is transforming customer experiences across sectors. Learn about innovations in retail, gaming, and online services.

The technology sector is primed for extraordinary growth, driven by the increasing demand for tech-based solutions. Amid this ...

Salesforce Agentforce represents the shift from generative AI to agentic AI. Here's what you need to know about the platform.

Medallia today added five former Qualtrics executives, most notably at the top: Mark Bishof is the new chairman and CEO of ...

Former Qualtrics Chief Business Officer and Clarabridge CEO Brings Extensive and Proven Industry Expertise to Accelerate Growth and Innovation Company Announces Additional Key Leadership ...

Rootstock Software, a recognized leader in the Manufacturing ERP space, today announced a partnership with Rootstock Scion (Scion), a newly established reseller focused on meeting the ERP needs of ...

In the new digital transformation era, software companies are shifting from rigid subscription models toward more nuanced, ...

ZenaTech signed the LOI shortly before the end of the year. The Company anticipates closing on the acquisition before the end of January 2025. “This acquisition is part of a larger strategy to expand ...

The National Highway Traffic Safety Administration recently issued recall notices for commercial vehicles, including brands ...

Scottsdale-based DAS Technology has acquired Engage to Sell, an automotive software company headquartered in Wisconsin, to ...

When I jumped over into the industry analyst and research world, for a time I ran a program monitoring SAP customer activity on behalf of a big investment bank. Every quarter, the bank augmented ...