Online broker Futu Securities opened its fourth branch in Causeway Bay last week, while Phillip Securities mulls new branches ...

A member of Iarnród Éireann’s Bray team has been recognised for her exceptional service to their customers. Roslin Warren was a finalist at this year’s Iarnród Éireann Customer Experience awards. She ...

Collaboration and customer technology arm of network giant automates contact centre inquiries with conversational ...

The real-time pace of change in markets, regulations, and customer expectations has shoved mortgage servicers into the same ...

The Wall! is a place by Clippers fans and for Clippers fans. Anyone else, including Chris, is an intruder. It’s a 4,500-seat ...

Another side of AI onboarding is the full digitalization of services, with voice as one of the modalities where AI can bring ...

Endurance is our top pick for extended warranty providers because it offers the best coverage plans, earning a total overall score of 4.5 out of 5 stars.

While ServiceNow has rapidly gained share by displacing legacy vendors in the help desk function, as the company continues to expand into areas outside of IT, it will increasingly encounter new ...

London, England, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Shisha Vibe, a top online vape store with multiple locations in London, is thrilled to introduce its new AI-powered customer service chatbot. This ...

Customer interactions are central to shoppers’ relationship to your brand. Managing customer interactions effectively can ...

Today at WebexOne, Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI ...

We have the customers who are our bosses,” says Carole Mascherini, matriarch of family-run Garrett Hardware, part of this ...