Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

Telangana Police has launched an innovative, technology-driven initiative to enhance citizen feedback on police services here on Thursday.

Truist analyst Joel Fishbein raised the firm’s price target on CrowdStrike (CRWD) to $385 from $375 and keeps a Buy rating on the shares as ...

China’s outbound travel market is expected to reach 130 million trips in 2024. By 2028, this is projected to surge to 200 ...

Vapi, which is building an infrastructure tool for developers to create AI voice agents, just raised a $20 million Series A ...

As previously reported, Raymond James upgraded EverQuote (EVER) to Strong Buy from Outperform with an unchanged price target of $35 in ...

The enhanced support journey starts in week 12, before the deadline date. It involves different interventions ranging from ...

We have heard many users reporting they see an unknown number when dialling the code *#62# on their phones. Some people get cautious about it and believe their calls are being tapped by the telecom ...

The National Emergency Number Association estimates that 240 million 911 calls are made in the US each year. But fragmented emergency-response systems across various agencies and organizations can ...

They provide agents with the tools and environment to assist customers by answering incoming calls and addressing their inquiries. Rather than focusing on outbound sales or promotions, agents in ...

US President-elect Donald Trump took a dig at the troubles in the Canadian ruling party after the resignation of Canadian Finance Minister and Deputy Prime Minister Chrystia Freeland. In a post on ...